The new study, “After The Fall: Cost, Causes and Consequences of Unplanned Downtime” surveyed more than 100 manufacturers globally at the field service and IT decision maker level in the UK, US, France and Germany. The research also surveyed around 350 companies in other sectors globally across the medical, oil and gas, energy and utilities, telecoms, distribution, logistics and transport sectors, among others.
User error is a more common cause of unplanned downtime in the manufacturing sector than almost any other sector, according to a new Vanson Bourne global study, sponsored by ServiceMax from GE Digital, the leading provider of field service management solutions. Unplanned downtime triggered by user error is 23% compared to as low as 9% in other sectors.
Key research findings:
48% of respondents from the manufacturing sector admit there is considerable room for improvement when it comes to proactively preventing problems with assets for their organisation.
This proportion is only larger (55%) in the telecoms sector.
Across all sectors, 82% of companies have experienced at least one unplanned downtime outage over the past three years, with the average number of outages being two.
The study revealed high levels of asset estate ignorance across organisations in all sectors, with 70% of companies or more, lacking full awareness of when equipment is due for maintenance, upgrade or replacement.